Support & FAQ
Common questions from school administrators and operations teams evaluating or already using Copvera. Don't see yours — just ask.
Is there a free trial?
There's no traditional free trial, but you can explore the live demo or ask us questions directly — most schools get what they need that way before subscribing.
What does the first month include?
Your first month is an implementation month: we configure your instance, help you choose a hosting region, connect Google Workspace SSO (and Veracross, if you use it), import your data, and train your team. There's no separate implementation fee.
Is hosting included?
Yes. Hosting is included in your subscription — you choose your preferred region from 30+ locations worldwide during setup.
Do we need Veracross?
No. Copvera is built with international schools using Veracross in mind, but it isn't required — you can manually import and manage staff accounts instead.
What about Google Workspace SSO?
Staff sign in with your school's existing Google Workspace account. You'll need Google Workspace admin access to complete the SSO setup — we walk you through it during onboarding.
Are there limits on tickets, assets, or users?
No — unlimited tickets, assets, and staff users are included in the subscription.
How do we pay?
Subscriptions are billed monthly via Stripe. Contact us if your school needs an alternative arrangement, such as an annual invoice.
Can we cancel?
Yes — see our commercial transactions disclosure for our full cancellation and refund policy.
Is our data secure?
Each school's data lives in its own isolated instance — nothing is shared between schools. Security reporting is one of Copvera's core modules, not an afterthought.
Who do we contact for support?
Reach out via the contact form — every subscription includes ongoing support.